The restaurant industry is an insane environment to work in. In a full service restaurant, you have multiple “departments” that are crucially interdependent on one another. Restaurants function as a service assembly line; on that partially occurs in full view of guests. Communication is paramount in this situation. But often, workers are rushed, or don’t share the same first language. This complicated relay is a task restaurants perform hundreds of times on a busy Friday night. There are spaghetti-thin margins-of-error for a restaurant operating during service.
It takes a great staff to perform at a high level night in and night out. Great staff will keep the stress and chaos tucked behind smiles, out of guests’ view. But in an industry that has one of the highest rates of staff turnover, how do you keep a stellar restaurant staff motivated and clocked in? Read more