Megan is the associate editor for ReviewTrackers, an award-winning customer feedback software that helps businesses transform the customer experience. She’s a writer who is committed to finding useful information to help your business succeed. Megan holds an M.A. in journalism from Columbia College Chicago.
Online reviews posted by consumers on sites like Yelp, TripAdvisor, Google, and Facebook have changed not only the ways diners search for and discover places to eat, but also how restaurateurs today market to their audience. This underlines the need for executives to keep customers’ needs at the forefront in order to build a community […]
There’s always a possibility that guests found your restaurant by being in the neighborhood, drawn to your lighted storefront signs. More likely than not, however, they first heard about your restaurant online: via the location tag on an Instagram post, through online reviews on your Yelp and TripAdvisor page, via the search engine on their […]
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